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Big Apple Energy
Visit our first-ever flagship store to find our cult-favorite collections, discover our exclusive New York drop or try a fit session for personalized style advice from our product experts.
Book a fit sessionDetails
0 Bond Street, New York, NY 10012
Get directionsOpening hours
| Monday | 11:00 am - 07:00 pm |
|---|---|
| Tuesday | 11:00 am - 07:00 pm |
| Wednesday | 11:00 am - 07:00 pm |
| Thursday | 11:00 am - 07:00 pm |
| Friday | 11:00 am - 07:00 pm |
| Saturday | 11:00 am - 07:00 pm |
| Sunday | 12:00 pm - 06:00 pm |
Fit check
Schedule a one-on-one fit session to get personalized product recommendations, styling suggestions and more expert advice from our style advisors.
Book your slotFAQs
Where is the store?
0 Bond Street, New York, NY 10012
When does it open?
The store will be open to the public from 10 AM on November 7th.
What time does the store open?
Saturday, November 7th: 10 AM - 8 PM
Sunday, November 8th: 12 - 6 PM
Regular opening times after launch:
Monday - Saturday: 11 AM - 7 PM
Sunday: 12 - 6 PM
Sunday, November 8th: 12 - 6 PM
Regular opening times after launch:
Monday - Saturday: 11 AM - 7 PM
Sunday: 12 - 6 PM
Is the store accessible?
Yes, the store has step-free access located on Bond Street.
Where are the nearest restrooms?
We won’t have public restrooms available in the store on opening day, but there is a Starbucks just opposite us at 665 Broadway and a Joe & The Juice nearby at 357 Lafayette Street. Please check with their teams for restroom access.
Should I expect a queue on opening day?
We’re expecting a lot of excitement, so there’s likely to be a queue, especially in the morning.
When can I queue from?
The queue opens at 5 AM, but we’ll have security on site from midnight on Saturday 7th and our doors will officially open at 10 AM. If you’re planning to join us early, please come prepared with your own food, drinks and warm layers. Our ONER team will be joining you later in the morning, so please take care of yourselves while you wait. We can’t wait to see you!
Can I pay in cash on opening day?
We’re only accepting card payments on Saturday, November 7th as we want to keep the day flowing as efficiently as possible. Cash will be accepted after opening day.
Can I bring a dog?
To make sure we can welcome as many of you as possible, we won’t be allowing dogs in the store on opening day. But please bring them back on another day.
How long will the queue waiting time be?
Wait times may change throughout the day as we welcome guests safely. Our team on-site will have the latest updates.
Will I be guaranteed entry into the store on opening day?
Entry is on a first-come, first-served basis. Due to demand, capacity may be limited – if we don’t think you’ll be able to make it in, we’ll be sure to give you a heads up.
I registered my interest for the opening online, does that get me ahead in the queue?
No, this allowed us to gauge attendee numbers so we could prepare the most efficient, exciting and safe store opening for our community. We ask that you join the queue as you arrive and we’ll work to keep things moving as quickly as possible!
Can I leave the queue and come back?
You’re welcome to leave the queue at any point, but unfortunately you will lose your spot!
Will Krissy and the ambassadors be there on opening day?
It wouldn’t be an ONER opening without our founder Krissy and our ambassadors!
I saw other people got a giveaway product that I’d prefer to have, can I swap the one I received?
The giveaways are only available while stocks last, so unfortunately we won’t be able to swap your giveaway product. We’re handing out exclusive goodies all day, and we really want to make sure everyone has a chance to receive something.
What product is available in the store? Will it be the same as online?
There is an exclusive store collection that will launch as part of store opening. As we have a wide range of products, not everything that we have online will be available in store. However, our Style Advisors can help you with product advice.
Can I try products on in the store on opening day?
Yes, we’d love for you to be one of the first to use our new Fit Check rooms and you’ll be able to try on up to five items at one time. Our team will also be on hand to help with sizing and anything else you need. Just bear with us if there’s a little wait on opening day.
Is there a limit to what I can buy on opening day?
We really want to make sure every ONER girl has a fair opportunity to shop their favorite ONER products on opening day, so you’ll notice that we have a purchase limit on the day. Shoppers can buy two items of each style. For example, if you’ve got your eye on the SoftMotion™ Flared Pant, you’ll be able to buy a maximum of two pairs of the same colorway on opening day.
What if the style I want sells out on launch day, will they be restocked?
Yes, a lot of our products will be replenished on the day, however for some really popular items it may take a little longer to see them back on our shelves. Our in-store Style Advisors are on hand to answer any restock questions you have.
What loyalty benefits will you be offering in store?
You can spend and redeem loyalty points in store. Our store team can help you with that.
Can I buy online and return to store?
On opening day, our priority is making sure everyone gets a chance to experience the store, so we won’t be doing returns on Saturday, November 7th. After this day, you can return online orders to the store. Please bring your items in the original packaging and our team will help you with this.
Can I reserve store products and have them shipped online?
Unfortunately, we’re not able to offer this service right now. However, our team can help you place an online order when you’re in store.
