NEED TO
RETURN
SOMETHING?

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

• return your item in the original packaging
• submit your return within 30 days (45 days for Silver, 60 days for Gold & Platinum, 75 days for Diamond Loyalty Club Members) after receiving your package
• only return the wrong/faulty item, if our customer care team asks you to
• do not remove any labels or tags
• return your items in the same condition you received them; unworn, unused, unwashed

• On return all underwear items need to have the clear hygiene strip attached in order to pass the quality check
• Socks can be only returned if they are still in their original packaging
• Damaged, worn or dirty clothing won’t be refunded

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply press ‘Start your return now‘ and follow the instructions in the return portal to finalize your return.

In order to avoid any delays with your return, please follow the easy steps below:

1. Print out your prepaid shipping label and packing slip.
2. Add your packing slip INSIDE the parcel.
3. Affix the prepaid shipping label OUTSIDE the parcel.
4. Drop the parcel off at an eligible drop-off location, or schedule a pickup for your parcel with the carrier (only available in certain countries).
5. Keep your return postage receipt and your tracking number until your return has been processed.

REFUND

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issued to the original payment card.

For more info, read our returns policy.