NEED TO RETURN
SOMETHING?

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

In general:
  • return your item in the original packaging
  • submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
  • only return the wrong/faulty item, if our customer care team asks you to
  • treat the activewear with care when trying it on
  • wear underwear when trying them on
  • not remove any labels or tags

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.

REFUND

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issued.

For more info, read our returns policy.

RETURN FEES

:
If you choose to receive a refund, the return costs are .
If you choose to receive a Gift Card, the return is free of charge.

The return costs are prepaid and will be deducted from your refund.

Show all rates
Location Service Cost
Australia Express $14.90 AUD
New Zealand Express $14.90 AUD